Contact and Support

We are here for you
Do you have questions about your visit, a ticket or an order? Our support team will respond to your enquiry as quickly as possible. Please have your order or ticket number ready when contacting us.
 
Provider
May Holding Baleares S.L.
Polígono 12, 07687 Manacor
Illes Balears, Spain
CIF: ESB16596975
 
Support contact details
E-mail: hello@megajumppark.eu
Website (info): https://www.megajumppark.eu
Tickets: https://megajumpparktickets.eu
 
Service hours
E-mail enquiries are usually answered within 24 hours on working days (Monday to Friday). You can reach us by phone during the opening hours of the park.
[Please add your specific service hours here.]
 
Postal address
For written enquiries please use:
May Holding Baleares S.L.
Attn. Customer Service
Polígono 12
07687 Manacor
Spain
 
What we handle

• Questions about tickets, slots, rebookings and cancellations

• Group, birthday party and corporate event enquiries

• Complaints and claims

• Questions about house rules and participation conditions

• Data protection requests (access, rectification, erasure) — please use the subject line "Data protection"

• Press and partnership requests

 
How to get faster support

1. Your order or ticket number

2. Date and time of the booked slot

3. The name used for the booking

4. A short description of your concern

5. Where relevant: receipts, screenshots or evidence

 
Complaints and dispute resolution
If you are dissatisfied with our service, please contact us directly first. We strive for a prompt and customer-friendly resolution.
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr.
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, but we always strive for an out-of-court settlement.